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Refund / Cancellation Policy

Effective Date: March 19, 2026

This Refund / Cancellation Policy explains how NWERA AGENCY handles cancellations, deposits, refunds, rescheduling, and payment-related matters for services, consultations, bookings, packages, and digital purchases made through https://nwera.com.

By placing an order, booking a service, or making a payment on our Website, you agree to this Policy.

1. General Policy

Because NWERA AGENCY provides creative, booking-based, digital, and custom services, refunds are not handled the same way as returns for physical goods.

Refund eligibility depends on the type of service, the stage of the work, whether a deposit was paid, whether any time or resources have already been reserved, and whether any deliverables or consultations have already been provided.

2. Deposits

For selected services, bookings, and consultations, we may require a deposit to confirm the booking or reserve time and production capacity.

Unless otherwise stated in writing:

  • Deposits are generally non-refundable
  • Deposits may be transferred once to a rescheduled date if notice is given within the required cancellation window
  • Deposits may be forfeited if you fail to attend, cancel too late, or do not provide the required information to proceed

3. Full Payments

Where full payment is required in advance, refund eligibility depends on the status of the order or service.

You may be eligible for a full or partial refund only where:

  • The service has not yet started
  • No consultation, booking slot, production time, or creative work has been used
  • No custom work, planning, editing, design, or deliverables have begun
  • We are unable to provide the service for reasons within our control

Once work has started, refunds may be reduced or denied based on the value of the work already performed.

4. Consultations and Appointments

For consultations, calls, meetings, and booked appointments:

  • You may request cancellation or rescheduling by contacting us as early as possible
  • If you cancel with sufficient prior notice, we may allow a reschedule or issue a refund where applicable
  • If you miss the appointment, arrive significantly late, or cancel too close to the scheduled time, the session may be treated as completed or the deposit/payment may be non-refundable

Where possible, we recommend a minimum 24-hour notice for cancellation or rescheduling requests. This is a business policy choice intended to protect reserved time and scheduling capacity.

5. Custom Creative Services

For custom services such as photography, videography, design, branding, content creation, or tailored service packages:

  • Payments made for work already completed are non-refundable
  • Strategy, planning, setup, shooting, editing, design, revisions already delivered, or production time already committed may be deducted from any refund amount
  • If the project is canceled after work begins, we may retain the deposit and charge for completed work and committed resources
  • Custom work created specifically for your project is generally non-refundable once production has started

6. Fixed-Price Packages

For fixed-price packages purchased through the Website:

  • A refund may be considered if the package has not yet been started and no time or work has been allocated
  • If part of the package has already been delivered or initiated, any refund may be partial only
  • If the package includes booking-based delivery, scheduling rules and deposit rules may also apply

7. Digital Deliverables

Where services include digital files, edited content, final artwork, strategy documents, downloadable materials, or other digital deliverables:

  • Once the deliverable has been sent, shared, approved, downloaded, or substantially completed, it is generally non-refundable
  • Minor dissatisfaction that falls within the agreed revision scope does not automatically qualify for a refund

8. Client Delays and Inactivity

If your project or service is delayed because you do not respond, fail to provide materials, miss approvals, or otherwise pause progress for an extended period, we may:

  • Place the project on hold
  • Reschedule the work based on availability
  • Treat unused deposits or payments according to the agreed service terms
  • Close the order after a reasonable period of inactivity, without full refund where work or reserved capacity has already been committed

9. Rescheduling

Where rescheduling is operationally possible, we may allow a booking, consultation, or service date to be rescheduled.

Rescheduling approval depends on:

  • Availability
  • The type of service booked
  • How much notice is given
  • Whether production resources, travel, team members, or vendors have already been committed

10. Refund Method

Approved refunds, where applicable, will generally be issued using the original payment method whenever possible.

Payments made through Kashier or PayPal may be subject to the timelines, reversals, processing rules, and operational limitations of the relevant payment provider. Refunds and cancellations are also typically handled against the merchant’s published policy, while processing itself remains subject to the provider’s systems and rules.

11. Non-Refundable Situations

Unless otherwise required by law or agreed by us in writing, refunds will generally not be provided in the following cases:

  • Change of mind after work has started
  • Failure to attend a booked consultation, call, or appointment
  • Failure to provide required materials or approvals
  • Delays caused by the client
  • Custom work already created or substantially started
  • Approved or delivered digital work
  • Deposits used to reserve time, dates, or production capacity
  • Dissatisfaction outside the originally agreed scope or revision terms

12. Order or Payment Disputes

If you have any issue with an order, booking, or payment, we ask that you contact us first so we can try to resolve it quickly and fairly.

If a chargeback, payment dispute, or reversal is opened through a payment provider, bank, or card issuer, we reserve the right to provide relevant order, booking, communication, and project records to respond to the dispute.

13. Exceptional Cases

We may, at our sole discretion, offer a full refund, partial refund, service credit, or reschedule in exceptional cases, including where:

  • We are unable to deliver the service as agreed for reasons within our control
  • A duplicate payment was made
  • A technical error caused an incorrect charge
  • Another fair business resolution is appropriate

14. How to Request a Cancellation or Refund

To request a cancellation, reschedule, or refund review, please contact us with:

  • Your full name
  • Order number or booking reference
  • Service booked or purchased
  • Date of payment
  • Brief explanation of your request

Contact Details:
Email: support@nwera.com
Phone / WhatsApp: +201061318811

15. Changes to This Policy

We may update this Refund / Cancellation Policy from time to time. Any updates will be posted on this page with the revised effective date.

16. Contact Us

If you have questions about this Policy, please contact us:

NWERA AGENCY
Website: https://nwera.com
Email: support@nwera.com
Phone / WhatsApp: +201061318811