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Privacy Policy

Privacy Policy

Effective Date: October 31, 2026

At NWERA AGENCY (“NWERA”, “we”, “us”, or “our”), we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, disclose, and protect personal information when you visit our website at https://nwera.com (the “Website”), contact us, request a quotation, inquire about our services, or otherwise interact with our business.

Please read this Policy carefully to understand how we handle your information and the choices available to you.

1. Who We Are

Business Name: NWERA AGENCY
Website: https://nwera.com
Email: support@nwera.com
Phone / WhatsApp: +20 106 131 8811

NWERA provides creative, digital, and professional services, including:

  • Media Production
  • Design & Branding
  • Digital Marketing
  • Web & App Development

For questions or requests relating to this Privacy Policy, you can contact us using the details above.

2. Personal Information We Collect

The information we collect depends on how you interact with our Website and services.

A. Information You Provide Directly

When you contact us, complete a form, request a quotation, or discuss a project, we may collect:

  • Full name.
  • Email address.
  • Phone number.
  • Company or business name.
  • Project requirements and descriptions.
  • Budget and service preferences.
  • Communication and inquiry details.
  • Files, images, documents, or other attachments you choose to share.
  • Any additional information you voluntarily provide.

B. Account, Order & Payment Information

If account registration, online purchasing, or payment functionality is available and used on our Website, we may collect:

  • Account and login information.
  • Billing details.
  • Order and transaction references.
  • Purchased services or packages.
  • Payment status and related records.
  • Information required to manage customer requests.

We do not intentionally collect or store full payment card details when transactions are processed directly by third-party payment providers.

C. Automatically Collected Information

When you visit our Website, certain technical and usage information may be collected automatically, including:

  • IP address.
  • Browser type and version.
  • Device type and operating system.
  • Pages visited and navigation activity.
  • Referring website or traffic source.
  • Date and time of visits.
  • Approximate location derived from technical information, where available.
  • Website interactions and performance information.
  • Cookie and similar technology data.

3. How We Use Your Information

We may use personal information for the following purposes:

  • To operate, maintain, and improve our Website.
  • To respond to inquiries and contact requests.
  • To prepare quotations, proposals, and project recommendations.
  • To understand your requirements and provide requested services.
  • To communicate about projects, deliverables, and timelines.
  • To manage customer accounts and orders, where applicable.
  • To process and verify payments through relevant providers.
  • To provide customer support.
  • To send important service updates and project-related communications.
  • To improve our services, content, and user experience.
  • To understand Website traffic and performance.
  • To measure marketing and advertising campaigns, where enabled.
  • To protect our Website and business against fraud, abuse, and security threats.
  • To comply with applicable legal, accounting, and regulatory obligations.

We will not use your personal information for purposes that are incompatible with the reasons for which it was collected, unless permitted or required by applicable law.

4. Legal Grounds for Processing

Depending on your location and the applicable privacy laws, we may process your personal information on one or more of the following grounds:

  • Consent: Where you have given permission for a specific processing activity.
  • Contractual Necessity: Where processing is necessary to provide a requested service or take steps before entering into an agreement.
  • Legitimate Interests: Where processing is necessary for legitimate business purposes, provided those interests do not override your applicable rights.
  • Legal Obligations: Where processing is necessary to comply with applicable laws and regulations.

Where consent is the legal basis for processing, you may withdraw it, subject to applicable legal requirements and the consequences of doing so.

5. How We Handle Payments

Where online payments are offered, transactions may be processed through third-party payment providers, which may include:

  • Kashier.
  • PayPal.

The payment providers involved will depend on the payment method available for your transaction.

Payment information is processed by the relevant provider under its own security and privacy practices. We may receive limited transaction information, such as payment status, transaction references, order details, and billing records, for accounting, customer support, and service administration.

We do not intentionally store full payment card numbers or security codes on our Website.

Please review the privacy policies of the relevant payment provider before completing a transaction.

6. Service Inquiries, Contact Forms & Project Requests

When you submit a contact form, request a quotation, or inquire about one of our services, we may use the information you provide to:

  • Review and understand your request.
  • Contact you to discuss your requirements.
  • Prepare quotations and project proposals.
  • Recommend suitable services or solutions.
  • Request additional information or materials.
  • Maintain records of communications and project history.
  • Follow up on your inquiry where appropriate.

If you share files or attachments with us, we may review and process those materials for the purpose of evaluating, preparing, or delivering the requested service.

Please avoid submitting sensitive personal information unless it is genuinely necessary for your request.

7. Cookies & Similar Technologies

Our Website may use cookies, pixels, tags, scripts, and similar technologies to support Website functionality, remember preferences, understand visitor activity, and measure performance.

Depending on the tools enabled on our Website, these technologies may be associated with services such as:

  • Google Analytics.
  • Google Ads.
  • Meta Pixel.
  • TikTok Pixel.
  • Cloudflare.
  • WordPress and relevant Website plugins.

These tools may collect technical information, browsing activity, and advertising-related identifiers.

Where required by applicable law, we will request your consent before using non-essential cookies and tracking technologies.

You can manage your cookie preferences through the available consent controls or your browser settings.

For more information, please read our Cookie Policy.

8. Marketing & Promotional Communications

We may use your contact details to send relevant business updates, service information, or promotional communications where permitted by applicable law or where you have provided the required consent.

You can opt out of marketing communications at any time by:

  • Using the unsubscribe option included in an email, where available.
  • Contacting us at support@nwera.com.

Opting out of marketing communications will not prevent us from sending necessary transactional or service-related messages, such as project updates, payment confirmations, or responses to your inquiries.

9. When We Share Personal Information

We do not sell your personal information.

We may share relevant information with trusted third parties when necessary to operate our Website, provide our services, or fulfill legitimate business and legal requirements.

These third parties may include providers involved in:

  • Website hosting and infrastructure.
  • Website security and performance.
  • Payment processing.
  • Website analytics and advertising.
  • Email delivery and communication.
  • Customer support and communication tools.
  • File storage and cloud-based services.
  • Project-related platforms and tools.

We aim to share only the information reasonably necessary for the relevant purpose.

Third-party providers may process information under their own privacy policies and applicable contractual or legal obligations.

We may also disclose information where required by law, to protect our legal rights, or to respond to valid legal requests.

10. Third-Party Services & External Links

Our Website may contain links to third-party websites, platforms, or embedded content, such as videos, images, maps, or social media features.

When you interact with third-party content or follow an external link, the relevant third party may collect information about you according to its own privacy practices.

NWERA does not control the privacy policies, security, or data practices of external websites and services.

We encourage you to review the privacy policies of third-party platforms before sharing personal information with them.

11. International Data Transfers

NWERA may work with clients, service providers, and technology platforms located in different countries.

As a result, your personal information may be transferred to or processed in countries other than the country where you are located.

Where required by applicable law, we will take reasonable steps to ensure that appropriate safeguards are in place to protect personal information during international transfers.

12. How Long We Retain Your Information

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Policy, including:

  • Responding to inquiries and providing customer support.
  • Managing projects and delivering services.
  • Maintaining business and communication records.
  • Processing payments and maintaining transaction records.
  • Complying with legal, tax, and accounting obligations.
  • Resolving disputes and enforcing agreements.
  • Protecting our Website and business.

Retention periods may vary depending on the type of information, the nature of the relationship, and applicable legal requirements.

When information is no longer required, we will take reasonable steps to delete it, anonymize it, or securely retain it where legally necessary.

13. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

  • Request access to personal information we hold about you.
  • Request correction of inaccurate or incomplete information.
  • Request deletion of your personal information.
  • Object to certain types of processing.
  • Request restriction of processing.
  • Request a copy of certain personal information in a portable format.
  • Withdraw consent where processing is based on consent.
  • Lodge a complaint with the relevant data protection authority.

These rights may be subject to certain legal conditions and exceptions.

To submit a privacy-related request, please contact us at:

support@nwera.com

We may need to verify your identity before processing your request.

14. Data Security

We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, misuse, alteration, disclosure, or destruction.

These measures may include appropriate access controls, security practices, and the use of relevant Website and infrastructure protection tools.

However, no method of transmitting or storing information electronically is completely secure. While we work to protect your information, we cannot guarantee absolute security.

15. Children’s Privacy

Our Website and services are not specifically directed to children under the age of 18.

We do not knowingly collect personal information from children under 18 without appropriate authorization where required by applicable law.

If you believe that a child has provided personal information to us, please contact us so we can review the matter and take appropriate action.

16. Your Content & Uploaded Files

If you submit photographs, videos, designs, documents, or other files to NWERA through our Website or communication channels, we may use those materials only as reasonably necessary to review your request, provide the requested service, communicate with you, or fulfill an agreed project.

You are responsible for ensuring that you have the necessary rights and permissions to share any files or materials you submit.

We do not treat private project materials as permission to publish them in our portfolio, marketing materials, or social media channels. Any such use should be subject to the relevant agreement or separate permission.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, Website functionality, services, technologies, or applicable legal requirements.

When changes are made, the revised version will be published on this page with an updated Effective Date.

We encourage you to review this Policy periodically to stay informed about how we handle personal information.

18. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way NWERA handles your personal information, please contact us:

NWERA AGENCY

Website: https://nwera.com

Email: support@nwera.com

Phone / WhatsApp: +20 106 131 8811

Contact Page: Get in Touch

We will review your request and respond within a reasonable timeframe, subject to applicable legal requirements.

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© 2026 NWERA AGENCY. All Rights Reserved.