Privacy Policy – NWERA AGENCY

Effective Date: March 19, 2026

NWERA AGENCY (“NWERA AGENCY”, “we”, “us”, or “our”) operates the website https://nwera.com (the “Website” or the “Service”).

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our Website, contact us, request a quote, book a service or consultation, create an account, place an order, or otherwise interact with us.

By using our Website or submitting your information to us, you agree to the practices described in this Privacy Policy.

1. Who We Are

Business Name: NWERA AGENCY
Website: https://nwera.com
Email: support@nwera.com
Phone / WhatsApp: +201061318811

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us using the details above.

2. Information We Collect

We may collect the following categories of personal information, depending on how you interact with our Website and services:

Information you provide directly

When you fill out forms, request a quote, book a consultation or service, create an account, or contact us, we may collect:

Full name
Email address
Phone number
Company name
Project details
Budget information
Booking date and time preferences
Uploaded files or attachments
Address, city, or location details
Any other information you choose to provide

Account and order information

If you create an account or purchase a service or package through our Website, we may collect:

Account login details
Billing details
Order and transaction information
Service preferences
Booking details

Automatically collected information

When you visit our Website, we may automatically collect certain technical and usage information, such as:

IP address
Browser type and version
Device type
Operating system
Pages visited
Referring website
Time spent on pages
Date and time of visits
Click behavior and interactions
Cookie and tracking data

3. How We Use Your Information

We use your personal information for purposes including:

Providing, operating, and improving our Website and services
Responding to inquiries and communicating with you
Sending quotes, proposals, and service information
Managing bookings, appointments, and consultations
Processing purchases, deposits, and payments
Creating and managing customer accounts
Delivering customer support
Sending service updates, confirmations, reminders, and follow-ups
Sending marketing or promotional communications where permitted
Analyzing Website traffic and user behavior
Running advertising and remarketing campaigns
Protecting our Website, business, and users from fraud, abuse, or security issues
Complying with legal obligations and enforcing our policies

4. Legal Bases for Processing

If you are located in the European Economic Area (EEA), United Kingdom, or another jurisdiction with similar privacy laws, we may process your personal information on one or more of the following legal bases:

Your consent
Performance of a contract or steps taken at your request before entering into a contract
Our legitimate interests, such as improving our services, marketing our business, and securing our Website
Compliance with legal obligations

5. Payments

We may offer paid services, packages, deposits, and full payments through third-party payment providers, including:

Kashier
PayPal

Payment transactions are processed by these third-party providers. We do not store or have direct access to your full payment card details. Your payment information is handled in accordance with the privacy policies and security practices of the relevant payment provider.

We may retain limited transaction-related information, such as payment status, order details, and billing-related records, as needed for customer service, accounting, legal, and operational purposes.

6. Bookings and Appointments

Our Website may allow you to book consultations, appointments, or services, including through third-party booking tools such as Amelia or similar systems.

When you make a booking, we may collect and process personal information such as:

Your name
Contact details
Booking time and date
Notes related to your service request
Payment or deposit status

We use this information to manage appointments, deliver services, send confirmations and reminders, and communicate with you about your booking.

7. Forms, Quote Requests, and Service Requests

If you submit a contact form, quote request, service request, or consultation request, we may use your information to:

Review your inquiry
Contact you about your request
Prepare pricing, proposals, or recommendations
Follow up on your interest in our services
Maintain internal records of communications and project history

Files and attachments submitted through forms may also be stored and reviewed for the purpose of evaluating and delivering requested services.

8. Analytics, Advertising, and Tracking Technologies

We use cookies, pixels, tags, scripts, and similar technologies to understand how visitors use our Website, improve performance, and run marketing campaigns.

These tools may include:

Google Analytics (GA4)
Google Ads Remarketing
Meta Pixel
TikTok Pixel
Cloudflare

These technologies may collect information such as your IP address, browser data, pages visited, interactions, and advertising-related identifiers.

Some of these tools may be used to:

Measure Website traffic and conversions
Understand visitor behavior
Improve marketing performance
Show you relevant advertisements on other platforms after you visit our Website

Where required by applicable law, we will request your consent before placing or activating non-essential cookies and similar tracking technologies.

9. Cookies

Cookies are small data files stored on your device when you visit a website. We use cookies and similar technologies for purposes such as:

Enabling core Website functionality
Remembering preferences
Improving performance
Measuring analytics
Supporting advertising and remarketing

You can manage or disable cookies through your browser settings. However, some parts of the Website may not function properly if certain cookies are disabled.

If a cookie consent tool is enabled on our Website, you can also manage your preferences through that tool.

10. Marketing Communications

We may send you marketing, promotional, or follow-up communications by email or other contact methods where permitted by law or where you have requested information from us.

You may opt out of marketing communications at any time by:

Clicking the unsubscribe link in an email, where available
Contacting us at support@nwera.com

Even if you opt out of marketing communications, we may still send you service-related or transactional communications where necessary.

11. Service Providers and Third Parties

We may share personal information with trusted third-party service providers who support our business operations, such as providers involved in:

Website hosting and infrastructure
Security and performance services
Analytics and advertising tools
Payment processing
Booking and scheduling systems
Email delivery and SMTP services
Customer communication
File handling or cloud-based tools used in service delivery

These third parties are permitted to use your information only as necessary to perform services on our behalf or as otherwise allowed by law.

12. International Data Transfers

Because our Website and services are offered internationally, your personal information may be processed in countries other than your own, including countries that may have different data protection laws.

Where required, we take reasonable steps to ensure that appropriate safeguards are in place to protect your information when it is transferred internationally.

13. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

Provide services and customer support
Manage bookings and transactions
Maintain business and project records
Comply with legal, tax, accounting, and regulatory obligations
Resolve disputes and enforce agreements

In general:

Inquiry and contact form data may be retained for internal communication, customer service, and business development purposes
Account, order, booking, and transaction records may be retained for a longer period where required for legal, accounting, or operational reasons
Analytics and technical data may be retained according to the settings of the tools and service providers we use

When personal information is no longer needed, we will delete it, anonymize it, or securely store it only where legally required.

14. Your Rights

Depending on your location and applicable law, you may have rights regarding your personal information, including the right to:

Access the personal data we hold about you
Request correction of inaccurate or incomplete data
Request deletion of your personal data
Object to certain processing activities
Request restriction of processing
Request data portability
Withdraw consent where processing is based on consent
Lodge a complaint with a relevant supervisory authority

To exercise any of these rights, please contact us at support@nwera.com. We may ask you to verify your identity before processing your request.

15. Data Security

We take reasonable administrative, technical, and organizational measures to help protect your personal information against unauthorized access, disclosure, alteration, or destruction.

However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

16. Children’s Privacy

Our Website and services are not directed to children under the age of 18, and we do not knowingly collect personal information from children.

If you believe that a child has provided us with personal information, please contact us so we can take appropriate action.

17. Third-Party Links

Our Website may contain links to third-party websites, platforms, or services. We are not responsible for the privacy practices, content, or policies of those third parties. We encourage you to review their privacy policies before providing them with personal information.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, services, technologies, or legal obligations.

When we make changes, we will post the updated version on this page and update the effective date above. Your continued use of the Website after any changes are posted constitutes acceptance of the updated Privacy Policy.

19. Contact Us

If you have any questions, requests, or concerns regarding this Privacy Policy or your personal information, please contact us:

NWERA AGENCY
Website: https://nwera.com
Email: support@nwera.com
Phone / WhatsApp: +201061318811