Terms & Conditions - NWERA AGENCY

Effective Date: March 19, 2026

These Terms & Conditions (“Terms”) govern your access to and use of the website https://nwera.com (the “Website”) and the services, products, bookings, consultations, and digital offerings provided by NWERA AGENCY (“NWERA AGENCY”, “we”, “us”, or “our”).

By accessing our Website, creating an account, submitting a form, booking a consultation or service, purchasing a package, or otherwise using our Website or services, you agree to be bound by these Terms. If you do not agree, please do not use our Website or services.

1. About Us

Business Name: NWERA AGENCY
Website: https://nwera.com
Email: support@nwera.com
Phone / WhatsApp: +201061318811

2. Our Services

NWERA AGENCY provides creative and digital services, which may include, without limitation:

Photography
Videography and video production
Graphic design
Branding and identity design
Social media content and management
Marketing-related creative services
Web-related creative services
Consultations, bookings, and custom service requests
Fixed-price service packages and custom quotations

All services are subject to availability, scope, timelines, pricing, and approval.

3. Eligibility

By using our Website or services, you confirm that:

You are at least 18 years old, or the age of legal majority in your jurisdiction
You have the legal authority to enter into binding agreements
Any information you provide is accurate, current, and complete

4. Account Registration

Certain Website features may allow or require you to create an account, especially in connection with WooCommerce purchases or order management.

You are responsible for:

Maintaining the confidentiality of your login credentials
Restricting access to your account
Ensuring that all information associated with your account is accurate
All activity that occurs under your account

We reserve the right to suspend or terminate accounts that contain false information, violate these Terms, or create risk to our business or users.

5. Quotes, Orders, and Service Requests

Our Website may allow you to request quotes, book consultations, place orders, or submit service requests.

Submitting a form, quote request, or inquiry does not automatically create a binding contract unless and until we confirm the service, pricing, and scope.

For custom services, pricing may depend on factors such as:

Project scope
Deliverables
Timeline
Number of revisions
Production requirements
Location
Team size
Technical or creative complexity

We reserve the right to accept or reject any request, booking, or order at our discretion.

6. Pricing

All prices shown on the Website, in custom quotations, or in package pages are subject to change without prior notice unless otherwise confirmed in writing.

Where applicable:

Some services may require a full advance payment
Some services may allow or require a deposit
Some services may be billed in milestones or custom payment stages
Additional work outside the original agreed scope may be billed separately

Unless otherwise stated, all prices are exclusive of any applicable taxes, fees, third-party charges, or currency conversion charges.

7. Payments

We may accept payments through third-party payment providers, including:

Kashier
PayPal

By making a payment, you agree that:

The payment information you provide must be accurate and authorized
Payments are subject to the terms, policies, verification, and security checks of the relevant payment provider
We do not store your full payment card details on our Website
Payment processing, authorization, settlement, and reversals may be handled by the relevant payment provider

Any issues specific to payment processing, card authorization, or payment-provider compliance may also be subject to the terms of the relevant provider.

8. Deposits and Advance Payments

For selected services, bookings, or projects, we may require a non-refundable or partially refundable deposit to reserve time, resources, scheduling, or production capacity.

Deposit rules, if applicable, will be stated on the relevant service page, invoice, checkout page, proposal, or booking confirmation.

9. Bookings and Scheduling

We may offer bookings for consultations, appointments, or services through our Website, including scheduling systems such as Amelia or similar tools.

When you book with us:

You must provide accurate contact and scheduling information
You are responsible for selecting the correct service and time
Booking confirmations, reminders, and updates may be sent by email, phone, or WhatsApp
We may reschedule or decline bookings in case of unavailability, operational issues, or force majeure

10. Client Responsibilities

To allow us to deliver services efficiently, you agree to:

Provide complete and accurate information
Respond to requests for feedback, approvals, or required materials in a timely manner
Ensure that any content, files, logos, images, or materials you provide are legally yours to use
Obtain any necessary permissions, licenses, consents, or releases required for your project
Cooperate reasonably throughout the service process

We are not responsible for delays caused by incomplete information, late approvals, inaccessible materials, or client-side delays.

11. Revisions and Scope Changes

If a service includes revisions, the number and type of revisions may be limited by the package, quote, or written agreement.

Requests that go beyond the original agreed scope may result in:

Additional charges
Extended timelines
A revised quote or updated agreement

12. Intellectual Property

Unless otherwise agreed in writing:

All content, designs, materials, visuals, layouts, text, branding elements, and creative assets on this Website remain the property of NWERA AGENCY or their respective owners
You may not copy, reproduce, republish, distribute, modify, or exploit Website content without our prior written permission
Final deliverables created for clients may be subject to the terms agreed for the specific service, package, invoice, or project agreement

We reserve the right to display non-confidential completed work in our portfolio, case studies, presentations, or promotional materials, unless otherwise agreed in writing.

13. User Content and Submitted Materials

If you submit files, briefs, logos, images, videos, text, or other materials to us, you represent that:

You own them or have permission to use and share them
Their use by us for your project will not infringe the rights of any third party
They do not contain unlawful, abusive, infringing, or harmful material

You remain responsible for the legality and accuracy of the materials you submit.

14. Prohibited Use

You agree not to use our Website or services:

For unlawful or fraudulent purposes
To infringe the rights of others
To upload harmful code, malware, or malicious content
To interfere with the Website’s functionality or security
To submit false, misleading, or unauthorized information
To misuse our booking, checkout, communication, or contact systems

We may suspend access or refuse service where misuse is suspected.

15. Third-Party Services and Links

Our Website may use or link to third-party services, tools, integrations, or websites, including payment providers, analytics tools, booking systems, and external platforms.

We are not responsible for the content, availability, or policies of third-party websites or services. Your use of those services may also be governed by their own terms and policies.

16. Privacy

Your use of our Website is also subject to our Privacy Policy, which explains how we collect, use, and protect personal information.

17. Service Availability

We aim to keep the Website and services available and accurate, but we do not guarantee that:

The Website will always be available, uninterrupted, or error-free
All content will always be current or complete
All services will remain available at all times

We may update, suspend, withdraw, or change parts of the Website or services without notice.

18. Disclaimer

To the fullest extent permitted by law, our Website and services are provided on an “as is” and “as available” basis.

We make no guarantees or warranties, express or implied, regarding:

Continuous Website availability
Suitability of services for every specific purpose
Uninterrupted operation
Error-free performance
Results beyond the agreed deliverables and scope

19. Limitation of Liability

To the fullest extent permitted by law, NWERA AGENCY shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, business, revenue, data, goodwill, or opportunity arising from or related to your use of the Website or services.

Our total liability for any claim arising out of or related to the Website or services shall not exceed the amount actually paid by you to us for the relevant service giving rise to the claim.

20. Indemnification

You agree to defend, indemnify, and hold harmless NWERA AGENCY, its owners, team members, contractors, and affiliates from and against any claims, liabilities, damages, losses, and expenses arising out of:

Your use of the Website
Your breach of these Terms
Your violation of applicable law
Materials or content you submit
Your infringement of any third-party rights

21. Termination

We reserve the right to suspend, restrict, or terminate your access to the Website or services if:

You breach these Terms
You misuse our systems or services
We suspect fraud, abuse, or unlawful activity
Continued service is not operationally feasible

Termination does not affect any payment obligations, accrued rights, or surviving provisions of these Terms.

22. Governing Law

These Terms shall be governed by and interpreted in accordance with the applicable laws governing the operations of NWERA AGENCY, unless otherwise required by mandatory consumer protection laws in your jurisdiction.

23. Changes to These Terms

We may update these Terms from time to time. Updated versions will be posted on this page with the revised effective date.

Your continued use of the Website or services after any updates are posted constitutes acceptance of the revised Terms.

24. Contact Us

If you have any questions about these Terms, please contact us:

NWERA AGENCY
Website: https://nwera.com
Email: support@nwera.com
Phone / WhatsApp: +201061318811